If you are experiencing issues receiving email messages or account activation emails from us while using any of the following email services:
Outlook.com
Hotmail.com
MSN.com
Live.com
you got to white-list our email addresses. In order to do so, please follow the steps below:
The screenshots and instructions below are for Outlook.com, but the steps will be identical for any of these services.
Whitelisting LVCNR Email Addresses:
1. Within your outlook.com, live.com, msn.com or hotmail.com email account, click on the gear icon in the upper right-hand side of the window:
![Image](https://support.hostgator.com/img/articles/HG_whitelist01.png)
2. From this menu, please select "Options":
![Image](https://support.hostgator.com/img/articles/HG_whitelist02.png)
3. Then select "Safe and blocked senders":
![Image](https://support.hostgator.com/img/articles/HG_whitelist03.png)
4. Select "Safe Senders":
![Image](https://support.hostgator.com/img/articles/HG_whitelist04.png)
5. Now, you will be presented with a page that will allow you to whitelist email addresses:
To receive all emails from LVCNR please add the following exceptions:
@lasventuras.net
@lvcnr.xyz
Once you have entered these two exceptions you will immediately be able to receive all emails from us!